Call QA Specialist

About the role

We are not just hiring a Call Quality Assurance Specialist — we are looking for someone who listens beyond words, catches what others miss, and thinks fast. In immigration consultancy, one wrong statement can cost trust. This role is for someone who is super active, sharp, and has strong reasoning skills: you pick up red flags instantly, break down sales and consultation calls with logic, understand the difference between selling and misguiding, and are not afraid to give honest, constructive feedback. This is not a passive role — it requires energy, attention, and accountability. Full-time on-site in Lahore: Monday to Saturday, 11:00 AM – 8:00 PM.

What you'll do

• Monitor sales and consultation calls for quality, compliance, and accuracy
• Ensure all client-facing communication meets company and regulatory standards
• Identify gaps, risks, and improvement areas in call handling
• Evaluate call recordings and compile structured assessment reports
• Work closely with sales and service teams to raise the quality bar
• Provide clear, objective feedback to help teams improve performance

What we're looking for

• Proficient verbal and written communication skills
• Strong interpersonal skills with a professional, objective approach to feedback
• Prior experience in call QA, quality control, or a similar monitoring role
• Ability to evaluate call recordings, identify areas of improvement, and document findings
• Sharp reasoning skills — can distinguish persuasive selling from misguiding clients
• Proactive, detail-oriented, and comfortable working at pace
• Available for full-time on-site work in Lahore (Monday – Saturday, 11:00 AM – 8:00 PM)

Nice to have

• Experience in immigration or migration consultancy
• Familiarity with sales and consultation call frameworks
• Background in compliance or quality assurance within a regulated industry

What we offer